Difference between revisions of "ASL Support"
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[https://support.prometheus-group.com/index.php?module=KBDocuments&action=index Atomicorp Knowledge Base and product documentation search] (Must log in to the support portal) | [https://support.prometheus-group.com/index.php?module=KBDocuments&action=index Atomicorp Knowledge Base and product documentation search] (Must log in to the support portal) | ||
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| + | == '''Atomicorp Support Portal''' == | ||
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| + | The Atomicorp Support portal allows you to access all your cases, bugs, newsletter and the knowledge base for all Atomicorp products. | ||
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| + | The portal allows customers to setup multiple support accounts for their personnel, therefore it uses a different system from the Atomicorp product download manager. Your login credentials for installing ASL will not work to log into the support portal so just select the [https://support.prometheus-group.com/registration.php New user? Please register] option under the [https://support.prometheus-group.com/ support portal login screen]. | ||
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| + | Portal accounts are setup by our support team to ensure that requests for access to an account are valid, and also to set the support parameters for a given customer. Therefore if you request access to the support portal it may take some time for a member of the support team to review the request and set up the account. Also, make sure you fill out your email address with any support portal access request. We can not send you your login credentials without it! | ||
== '''ASL Extended Support Methods''' == | == '''ASL Extended Support Methods''' == | ||
Revision as of 15:20, 5 January 2009
Contents |
ASL Standard Support Methods
Atomicorp Knowledge Base and product documentation search (Must log in to the support portal)
Atomicorp Support Portal
The Atomicorp Support portal allows you to access all your cases, bugs, newsletter and the knowledge base for all Atomicorp products.
The portal allows customers to setup multiple support accounts for their personnel, therefore it uses a different system from the Atomicorp product download manager. Your login credentials for installing ASL will not work to log into the support portal so just select the New user? Please register option under the support portal login screen.
Portal accounts are setup by our support team to ensure that requests for access to an account are valid, and also to set the support parameters for a given customer. Therefore if you request access to the support portal it may take some time for a member of the support team to review the request and set up the account. Also, make sure you fill out your email address with any support portal access request. We can not send you your login credentials without it!
ASL Extended Support Methods
Phone support is also provided to Extended Support contract holders. Please review your contract details for phone numbers and your account representatives information.
ASL Support Levels
ASL Support is current available in two forms:
ASL Standard Support, which comes with all ASL subscriptions. Standard Support is available from 9AM to 5PM EST, Monday - Friday excluding holidays.
ASL Standard Support includes:
Access to the Atomicorp Support Portal
E-mail Support during standard support hours.
ASL Extended Support, which offers longer support hours, priority support and off hours support. For information about extended support, please contact our sales department at: sales@atomicorp.com.
ASL Extended Support includes:
Access to the Atomicorp Support Portal
E-mail Support.
Priority Support
Phone Support
