Difference between revisions of "ASL Support"
m |
m (→'''ASL Support Levels''') |
||
| Line 20: | Line 20: | ||
'''ASL Standard Support''', which comes with all ASL subscriptions. Standard Support is available from 9AM to 5PM EST, Monday - Friday excluding holidays. | '''ASL Standard Support''', which comes with all ASL subscriptions. Standard Support is available from 9AM to 5PM EST, Monday - Friday excluding holidays. | ||
| + | '''ASL Standard Support''' includes: | ||
| + | |||
| + | Access to the Atomicorp Support Portal | ||
| + | E-mail Support during standard support hours. | ||
| + | |||
'''ASL Extended Support''', which offers longer support hours, priority support and off hours support. For information about extended support, please contact our sales department at: sales@atomicorp.com. | '''ASL Extended Support''', which offers longer support hours, priority support and off hours support. For information about extended support, please contact our sales department at: sales@atomicorp.com. | ||
| + | '''ASL Extended Support''' includes: | ||
| + | |||
| + | Access to the Atomicorp Support Portal | ||
| + | E-mail Support. | ||
| + | Priority Support | ||
| + | Phone Support | ||
Revision as of 12:37, 5 January 2009
ASL Standard Support Methods
Atomicorp Knowledge Base and product documentation search
ASL Extended Support Methods
Phone support is also provided to Extended Support contract holders. Please review your contract details for phone numbers and your account representatives information.
ASL Support Levels
ASL Support is current available in two forms:
ASL Standard Support, which comes with all ASL subscriptions. Standard Support is available from 9AM to 5PM EST, Monday - Friday excluding holidays. ASL Standard Support includes:
Access to the Atomicorp Support Portal E-mail Support during standard support hours.
ASL Extended Support, which offers longer support hours, priority support and off hours support. For information about extended support, please contact our sales department at: sales@atomicorp.com.
ASL Extended Support includes:
Access to the Atomicorp Support Portal E-mail Support. Priority Support Phone Support
